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2020 Virtual Business Conference and Partner Expo

Hosted by:
NHADA Foundation

2020 Virtual Business Conference and Partner Expo

Join us November 2 - November 12! For our Virtual Business Conference & Partner Expo

Where do you go when you are looking for industry-relevant training, quality business products, and services? Don’t miss – the NHADA Virtual 2020 Business Conference & Partner Expo – the place to Learn, Shop & Win! Be sure to register today and mark your calendars with the dates below. We have a wide range of webinars we can't wait to offer you. With a one time ticket purchase you are able to enroll in all of them or just pick a few. We can't wait to see you virtually!

Visit Our Virtual Partner Expo Here!

Your Fast Track to Understanding Cyber Security
Date: November 3, 2020
Time: 10:00-11:00
Presenter: Patricia Smith, Vice President and Chief Information Security Officer for Cox Automotive
Description: Are you feeling directionally challenged when it comes to figuring out how to safeguard your business from cyber criminals? In this webinar, you’ll learn three things you can do today to quickly strengthen the security of your dealership.

Presenter Bio:
Patty Smith is Vice President and Chief Information Security Officer for Cox Automotive, the world’s leader in automotive software solutions for auto dealers, consumers, financial institutions and OEMs.  Cox Automotive is a subsidiary of Atlanta-based Cox Enterprises.  Patty was named to this position in June 2016.  She is responsible for developing and managing the security strategy for Cox Automotive, as well as all aspects of risk management & compliance, security engineering, security operations, vulnerability management and security culture & awareness.

In 2019, Patty assumed the responsibility of Cox’s International Risk and Security, which includes Australia, Germany, and the United Kingdom. She is working with Communications teams to develop a comprehensive communication and engagement strategy for Cox Automotive’s diverse global workforce to ensure companywide security awareness initiatives are understood, implemented, and embraced. 

Patty has spent over 17 years designing, building and managing information security and technology risk programs that focus on delivering innovative security solutions while partnering with the business to enable innovation and business success.

Prior to joining Cox Automotive, Patty held positions including Vice President of Information Security & Risk Management at Dealertrack, where she was a founding member of the internet startup.  Dealertrack was acquired by Cox Automotive in October 2015. 

Prior to joining Dealertrack, Patty was an Internet Developer at Chase Auto Finance.  She began her career in 1996 at the American Institute of Physics as an Internet Publisher and earned her Bachelor of Science degree in Computer Science from St. John’s University in Jamaica, NY.

Patty was born and raised on Long Island.  She, and her husband Robert, currently resides on Long Island with their two children.

Five Actions to Bridge the Leadership Gaps in Your Organization “First Who, Then What” ~ Jim Collins
Date: November 4 , 2020
Time: 10:00-11:30
Presenter: Bill Napolitano

This session, presented by Bill Napolitano, is designed for Dealers, Owners and their Leadership Teams During this Executive Briefing, participants will:

>> Quickly assess their Core Leadership Talent
>> Learn the 5 Behaviors of a High-Performance Leadership Team
>> Identify their A, B and C players
>> Build an Ideal Team Player Culture
>> Learn the key to Employee Engagement and achieve Level 5 Leadership

Participants will receive a copy of the monograph, “Creating a Culture of Accountability®” written by Bill’s colleagues Mark E. Green and Glen Dall.

When you register for the conference, you will be eligible to win a ½ day session exclusively for your Leadership Team.

Presenter Bio:
In 1998, Bill Napolitano created The Institute For Business Excellence®, a world-class coaching and consulting firm dedicated to turning potential into performance.

His execution of results-driven, innovative approaches enables clients to optimize their CASH, REVENUE and PROFITABILITY…and build HIGH PERFORMANCE TEAMS.

The scope of Bill’s practice includes entrepreneurs, family-owned businesses corporations and not-for-profit organizations in dozens of industries both nationally and internationally. The majority of his work is in the automotive industry where his career began. He has worked in retail sales and sales management. He served as General Manager of a multi-dealership auto group in the Boston area with revenue in the $250,000,000 - $300,000,000 range. Earlier in his career, he was a District Sales Manager for both Chrysler Corporation and Chevrolet Motor Division as well as Director of Dealer Operations for an international Sales and Service Training and Consulting firm.

In 2015, he scaled up The Institute and joined forces with Mike Mirau. Together, they are known as ProActive™ Leadership Group with offices in Boston, Dallas, York, PA and San Diego. (www.resultsimproved.com). He is co-author of the book, “The Real Power of Leadership and Influence”, which was released in 2016.

He has earned numerous certifications from Target Training International, Innermetrix, Resource Associates Corporation, Total Quality Institute, Trusted Advisors Network, Gazelles International, Gravitas Impact Premium Coaches and Metronome United 3HAG™ Coaches.

Bill lives in North Attleboro, MA with his wife Roseann. They have 3 adult children and 2 grandchildren.

Employment Law Panel & Q&A: Navigating Through a pandemic
Date: November 5, 2020
Time: 10:00-11:00
Presenters: Margaret "Peg" O'Brien, Devine Millimet; 
Jennifer Shea Moeckel, Cook, Little, Rosenblatt & Manson, p.1.1.c.;
Ned Sackman or Hilary Holmes Rheaume, Bernstein Shur;
Topics that will be gone over are:

>> Travel Guidance
>> Families First Corona Virus Response Act
>> Reasonable Accommodations – Employees family and medical Needs
>> Litigation Risks and Lessons Learned

Please feel free to submit any questions you would like to see discussed to kguzman@nhada.com

Managing Amidst Continual Uncertainty and Change
Date: November 9 , 2020
Time: 10:00- 11:00
Presenter: Mary Kimmel, KGA

As COVID-19 and civil unrest continue to impact our communities, work lives, and home lives, we’re forced to live with continual uncertainty and change. Dealing with this level of uncertainty and social unrest can strain our usual strategies for managing stress, particularly when dealing with customers who are under stress as well. Managers and Supervisors not only have to deal with this in their own lives, but also help employees cope and guide them through challenges in the workplace. In this webinar we will:

>> Gain an understanding of natural reactions to stress
>> Explore tools for coping in a time of continual uncertainty
>> Apply those tools to help others cope

Presenter Bio:
Mary Kimmel
KGA, Inc.
Employee Assistance Program

Mary is a Senior Account Manager at KGA, Inc. and a Licensed Clinical Mental Health Counselor. She has an extensive background in providing a range of services including Employee Assistance Programs, human resource consulting, and organizational training. Her facilitative approach is useful in empowering both individuals and groups to develop new skills and move through change. Her areas of expertise include transition management, harassment and discrimination prevention, and critical incident stress management. She also has an extensive background in mind/body stress management.

Public Relations: Do’s & Don'ts
Date: November 10th, 2020
Time: 10-10:45
Presenters: Scott Spradling & Kyle Battis


>> Learn what to say and not to say when promoting your company on all media (social and other)
>> Identify how COVID and today’s social issues are changing messaging.
>> How to do damage/crisis control When and how to respond
>> Best practices/platforms to get your message out 

Presenter Bios:
Scott Spradling is an Emmy award winning former reporter, anchor and political director for WMUR-TV in Manchester, NH. He spent 15 years in local media, both radio and tv, covering everything from breaking news to the local town council to the NH Presidential Primary.  Since 2008, Scott has operated his public relations and consulting firm, The Spradling Group and worked closely on a variety of major projects in New Hampshire, with clients of all sizes and backgrounds.   He specializes in working with media, political and business leaders to address public awareness, crisis communications, project development, grassroots and government relations.  Scott has four children, two dogs and sings a band when he has a few minutes to spare.

Kyle Battis has been involved in advertising and marketing since 1999. He has a background in Website Design, Direct Marketing, Online Media Buying commanding Ad budgets, Live Presentations, and he has extensive experience designing Marketing Campaigns that make money for small businesses.  He has given Live Presentations on this topic and is an Amazon #1 best selling author on Small Business Marketing, with extensive experience designing Marketing Funnels for small business owners that make money.  Kyle is also an author, coach, speaker, product creator, and has trained over 3,000 entrepreneurs in all 50 states and in over 40 countries on how to grow their businesses using the internet. Kyle lives in Concord, New Hampshire with his beautiful family, and has a French Bulldog named Augie.

Rethinking Leadership & People Within Your Organization
November 11, 2020
Time: 9:00-10:30
Presenter: Matt Harrington, Harrington Brands

The number one defining characteristic of success in any organization is their people and how they lead others. Successful organizations have the right leaders in the right positions and are able to capitalize on their competencies and talents. Great leaders are able to communicate a vision, rally support and create a great product or service. This workshop carries on our 35 year-old family tradition of research and development in creating world-class leaders. Tips and tactics from a wide range of best-leadership practices, wrapped in modern day examples gives any leader multiple tools to walk away with immediately.

Workshop Breakdown:

>> How COVID has not changed the fundamentals of leadership
>> Understanding what makes organizational trust and commitment work
>> Utilizing the CAMP Method of Motivation to drive employee commitment forward
>> Using the Tree Cycle of Employee Development to better understand where your staff is in their development
>> Learning the Include, Engage, Empower Model for employee delegation and growth
>> Creating the Leadership Growth Lattice with your staff to create a holistic team player

The Rise of Reviews: A tour through the history of reviews and reputation management
Date: November 11, 2020
Time: 11:00-12:00
Presenters: Erica Danford, AVP Managed Services at Cox Automotive and Matt Murray, Founder of Widewail

As a dealership, your reputation is everything. By properly managing your reputation online, you have the ability to improve your local SEO rankings, customer sentiment and loyalty, and increase your CSI scores. Erica Danford, AVP Managed Services at Cox Automotive, and Matt Murray, CEO of Widewail, why reviews have become so critical to a successful digital marketing presence, what to expect in the coming years, and how your dealership can partner with Dealer.com to get the most out of a modern reputation management strategy.

Presenter Bios:
Erica Danford:
Erica has spent her career involved in the creative industry. She has been with Dealer.com and Cox Automotive for 5 years, where she currently is the AVP for Dealer.com’s Managed Services division. Over the past four years, she has helped guide and manage the growth of the Managed Services business from 45 team members to over 250 team members and from 2500 customers to over 5500 customers. Prior to joining Dealer.com, Erica was the CMO of JDK Design in Burlington, VT where she worked with brands such as Lululemon, Nike, and Xbox. She also spent 8 years leading the advertising initiatives for Killington Ski Resort. Erica holds a B.A. in Economics from the University of Michigan and was a nationally ranked figure skater. When she's not working, Erica enjoys being outside, running and skiing. Erica is based in Burlington, VT.

Matt Murray:

Matt is the founder and CEO of Widewail, a reputation management technology and services company. He spent a decade with Dealer.com, Dealertrack and Cox Automotive as the VP of Enterprise Strategic Growth and Retail Solutions prior to spending a year at Podium as the GM of Automotive and SVP of Strategic Accounts.

Building a Team That Sees Your Vision
Date: November 11 , 2020
Time: 1:00- 2:30
Presenter: Matt Harrington, Harrington Brands

High performance teams have statistically been 30% more productive than individual or poor performing teams. Three things are constantly happening in any association or organization: the tasks at hand, the process or how we get the job done, and the relationships or people that make up the talent. We’re usually pretty good at the first two, however people and relationships and getting them all to work together as a team can be elusive! How do you build that team? Is there a near-perfect way to share your vision to get everyone? This workshop breaks down best practices in building your next team and a formula to help you share your vision to the fullest.

Workshop Breakdown:

>> How COVID has not changed teams and visioning
>> What’s the difference between a group and a team
>> The Team Development Wheel
>> Learning the New Vision formula
>> Building your Case for a New Vision
>> Creating and learning how to share your compelling vision
>> Understanding what and who the Resistance is to your vision

Employment Law: Hiring & Firing
Date: November 12
Time: 10:00-11:00
Presenters: Hilary Holmes Rheaume, Ned Sackman

Description: This session will review the common pitfalls in hiring and firing, such as appropriate interview questions, background checks, pre-employment medical and drug testing, the importance of documentation, and tips for termination.

To register:
To register fill out this form, register below, or contact Kaleena Guzman at kguzman@nhada.com or 800-852-3372.

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